General conditions

The Federation receives the requests and entrusts them to its members, who carry out the services. A contact request does not constitute reservation confirmation. The proposals depend on your request and the availability of members.

The exact model, itinerary, timetables, payment, modification and cancellation terms are specified in the quote and the general conditions of the Federation provided with it. Read these documents before giving your consent.

Flights and sea trips are carried out by the selected operator, under its own license and its own responsibility.

After a written complaint remains without a satisfactory response, the consumer customer can have free recourse to the consumer mediator: Société de la Médiation Professionnelle, Alteritae, 5 rue Salvaing, 12000 Rodez, www.mediateur-consommation-smp.fr.